Technical
Support

Fast and professional technical support

Do you have a technical problem and need help? The G&D service team offers you professional technical support for our banknote processing systems and answers to your specific problems.

We offer expert help with all technical problems and issues surrounding G&D processing systems, both by phone and e-mail. We help to ensure your systems keep running smoothly and provide you with rapid solutions when faults occur. You also receive a full set of documentation as well as information about available updates for your banknote processing systems as standard.

Our technical support offers the following services:

• Support line
  We offer extensive telephone support to help you investigate, identify, inspect and repair technical problems and faults. As part of our service contracts, we provide rapid troubleshooting via remote diagnosis through our remote service wherever possible.
• Documentation
  Our customers receive all relevant documentation, including operating manual, system manual, and service manual when their systems are installed and employees are trained respectively.

Always ready to help

If you have any questions or need assistance with a technical problem, G&D and its professional technical support are always ready to help.

Your benefits at a glance:

• Expert support with fault analysis and repairs
• Clear focus on efficient solutions
• Rapid response times from the G&D support line
• Reduction in unplanned downtimes
• Know-how transfer to your employees

Get even more service quality with “remote service by G&D”.

 Remote service by G&D is the latest customer-centric addition to our service portfolio. Based on a highly secure infrastructure, it enables rapid analysis of your system status for optimum system availability.

 Your benefits at a glance:

• Reduced service times
• Increased system availability
• Increased processing efficiency and quality
• Rigorous security standards